Software Refund, Replacement & Warranty Policy
At Tools MMO, customer satisfaction and software reliability come first. If you experience technical defects, installation difficulties, or payment delivery delays, we commit to dedicated technical support or a 100% full refund via Wallet or PayPal quickly, transparently, and hassle-free.
4 Guaranteed 100% Refund Situations
Your purchase is fully protected under the following straightforward conditions:
Software Cannot Be Installed
If you encounter installation errors, our technicians will provide direct remote setup via UltraViewer / AnyDesk. In the event that our team cannot resolve the error or your operating environment is incompatible with the tool, Tools MMO will immediately refund 100% of your payment via Wallet or PayPal.
Product Does Not Match Description
If the received tool functions differently or is missing core capabilities advertised in the product listing or demonstration video, you are entitled to a 100% full refund or a direct exchange for an equivalent tool.
Defective or Unusable Software
Should the software suffer critical runtime defects (frequent crashing, core function failure, or developer license server outages) that cannot be patched with a working update within 24 hours, you will receive a 100% complete refund.
Payment Issues or Missing Download Link
If you have completed payment via PayPal or crypto wallet (USDT / Crypto) but experience automated delivery delays, broken download links, or system errors that cannot be rectified immediately by support, we guarantee an immediate 100% refund or instant manual delivery of a high-speed VIP link.
Fast 3-Step Refund Process
Contact Support
Message us directly on Telegram @tool_agency with your Order ID, transaction hash, or account email and a brief description of the issue.
Technical Review
Our technician will verify the reported issue (via screenshots, screen recordings, or remote UltraViewer session upon request). Response time is strictly within 15 - 30 minutes.
Receive 100% Refund
Upon verification, 100% of your funds will be remitted directly to your PayPal account or Crypto Wallet (USDT) within 1 - 24 hours.
Supported Refund Methods (Wallets & PayPal Only)
Refunds are processed strictly and directly via PayPal or Cryptocurrency Wallets (USDT):
- PayPal Account: 100% of the purchase amount is refunded directly back to your PayPal balance with complete international security.
- Crypto Wallet (USDT - TRC20 / BEP20 Networks): The exact USDT amount is transferred directly to your crypto wallet address with zero platform deductions.
- Tool Exchange / Platform Credit: Optionally, customers may choose to swap for an alternative tool of equal value or receive credit in their platform balance.
Claim Window & Policy Exclusions
Refund claims and error reports must be submitted within 7 days of the original transaction date.
- Unauthorized sharing, leaking, or reselling of license keys that violates publisher terms and triggers key revocation.
- Utilizing tools for illegal activities, spamming, or malicious attacks against third-party networks.
- Simple change of mind after the software has been downloaded, activated, and verified fully operational as advertised.
Need Remote UltraViewer Setup or Requesting a Refund?
Contact our support team anytime. We are dedicated 24/7 to ensuring your tools run properly or your funds are refunded promptly!